Financial Policies

Our Office Policy regarding accounts is that (unless prior arrangements are made) payment is due upon date of service. For your convenience, we accept Interac, VISA and MasterCard as payment forms. Our fees follow the current suggested Ontario Dental Association fee guide.

Appointments and Emergencies


We take a lot of time with our patients, talk with them, and ensure that they are comfortable. For this reason, we may not be able to see a patient if they are more than 15 minutes late for an appointment. Sorry, but we are unable to accept walk-in emergencies, in order to be fair to our scheduled patients.

Existing patients with an emergency may call our office during business hours at 613-739-1616.

Please note that if you cannot keep your appointment, we require at least 2 business days notice so that we may give the time slot to an emergency patient, or one on our waiting list. 

A fee may be charged if insufficient notice is given. 

Dental Insurance

If you have dental insurance, we are more than happy to assist you with your dental claim. However, please bear in mind that you are responsible for payment of your account, not your insurance company. Your insurance company will reimburse you directly. Most insurance companies allow us to file your claim electronically and will reimburse you quickly. Others require claim forms to be filled out and mailed in. We are happy to assist you with either format.


Dental benefits vary from company to company, and from policy to policy. At times these can be very confusing. For any extensive dental treatment plan, we can submit a pre-determination to determine what compensation you may receive from your insurance company. Please note that not all techniques and procedures are covered by insurance companies.